Your privacy
Privacy Policy
How Shenandoah Mutual Fire Insurance Company collects, uses and protects your information.
Shenandoah Mutual Fire Insurance Company (“Shenandoah Mutual,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website and how we use it. It is provided as a starting point and should be reviewed by the company before publication.
Information we collect
We collect information you choose to provide — for example, when you email us, request a quote, or contact one of our agents. This may include your name, address, phone number, email address and details about the property or coverage you are asking about. Our website may also collect standard technical information such as your browser type and pages visited to help us improve the site.
How we use your information
We use the information you provide to respond to your inquiries, service your policy, connect you with a local independent agent, and meet our legal and regulatory obligations. We do not sell your personal information.
Online payments
Online premium payments are processed by our third-party payment provider, InvoiceCloud. Payment card and bank account information is entered on their secure system and is governed by their privacy and security practices. Please review InvoiceCloud’s policies when making a payment.
How we protect your information
We maintain physical, electronic and procedural safeguards designed to protect the information in our care. Access to personal information is limited to those who need it to serve you.
Third-party links
This site may link to other websites, such as our payment portal and industry associations. We are not responsible for the privacy practices or content of those sites.
Contact us
Questions about this policy or your information? Contact us at:
Shenandoah Mutual Fire Insurance Company
P.O. Box 106, Woodstock, VA 22664
Phone: 540-459-3421
Email: [email protected]